STORE POLICIES
Our Policies
PRIVACY POLICY
​This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.diffusionfashion.com (the “Site”). Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. Please be assured we do not sell any data to third parties for any marketing or communication.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at sales.diffusionfashion@gmail.com or by mail using the details provided below:
www.diffusionfashion.com [Re: Privacy Compliance Officer]
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Shipping Policy
We despatch orders Monday to Friday. If you place an order over a weekend we will despatch on the Monday. All orders are sent using Royal Mail or DHL and collection is usually made around 3pm, so please be patient as your order will be despatched the next working day if we're unable to meet this collection time.
We offer free postage on all our orders in UK. Please check the postage cost if you are placing the order from outside United Kingdom.
We post worldwide so you can place an order with us globally.
Returns
RETURN POLICY
We are happy to accept returns of purchases made online within 30 days of your original purchase. If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it with the original labels still attached.
To complete your return, we require details of your name and online order number.
If you chose to place your order over the phone then we will need your name and contact telephone number as we will need to process a refund manually and contact you to do so.
Refunds
Once your return is received the items will be inspected and if approved, your refund will be processed promptly. We aim to process refunds by the close of play the following business day after receipt and a credit will automatically be applied using the original method of payment. We pride ourselves on refunding very quickly however please allow 5-7 working days after you receive an email notification that the refund has been processed for the funds to appear in your account. Unfortunately this is out of our control, but experience has shown that the funds are released almost immediately in most cases.
If you paid by gift card the cost of the item will be refunded on to the gift card.
If you have any concerns about your return, please contact us at sales.diffusionfashion@gmail.com
Please be advised we are only working Monday to Friday presently so refunds are only processed on those days.
Exchanges
If you would prefer to choose an alternative item, please return your original purchase and we will send out the replacement once we receive the returned item(s). This is easier for us to process and as we don't have large quantities of each item it means you'll have a greater chance of being able to choose the item you wish.
Shipping
To return your purchase, please mail the item(s) to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.